Return & Refund Policy
At Bondi Blush, we want you to love your purchase. If there’s any issue, we’re here to help.
Returns
We accept returns under these conditions:
- Wrong or Damaged Item: If you receive the wrong item or it arrives damaged.
- Defective Product: If the item has a manufacturing defect.
- Missing Parts: If a product is missing any essential parts.
To process a return:
- Contact Us within 7 days of receiving the item.
- Provide clear photos of the issue.
- The item must be unused, in original packaging (if applicable).
Refunds
Refunds are offered in these cases:
- Lost in Transit: If the order is not delivered within 45 days (USA, Australia, NZ) or 60 days (other countries) from the shipping date.
- Damaged on Arrival: If the item is broken or unusable.
- Item Not as Described: If the product is completely different from what was advertised.
Refunds are not issued for:
- Change of mind.
- Incorrect shipping address provided.
- Minor variations in colour or design.
- Delayed delivery due to customs or unforeseen events.
How to Request a Refund
- Email us with your order number and issue details.
- Attach photos or screenshots as proof.
- We will review and respond within 3-5 business days.
Replacements & Exclusive Discount
- Instead of a refund, you may request a replacement if eligible.
- As a token of appreciation, if you opt for a replacement instead of a refund, we’ll give you a 15% discount on your next purchase!
Shipping Costs for Returns
- If the return is due to our mistake (wrong, damaged, defective item), we cover the return shipping cost.
- If the return is due to customer preference (wrong size, dislike, etc.), the buyer covers the return shipping.